Refund policy

In short

Everything we sell is digital and starts straight away: as soon as you order, our AI and our team start on your website, and every AI request costs us real money. So we don’t refund a change of mind once work has started, and Ask AI credits can’t be refunded once they are in your project.

We do refund in the cases below, such as a double charge, or if we can’t deliver or fix what you paid for. Your legal rights are not affected: if you are a consumer, “Your rights as a consumer” explains the rights you always keep.

Websites

Before work starts (within 14 days of ordering, before you’ve sent your design chat or form and before we’ve started designing): a full refund. Just email us.

Once work has started (our AI has filled your template, drawn designs or built pages, or our team has started): no refund for a change of mind. If something is wrong, we put it right. Once your website is delivered to your editor, ready to download: no refund, except in the cases below. Review rounds or parts of a package you don’t use aren’t refunded.

Ask AI credits

Credits can’t be refunded or exchanged for money once they are added to your project, used or not: they are digital content supplied straight away. If a credit is used up by a fault on our side (the AI failed and changed nothing, say), we put it back. If credits you paid for never reached your project and we can’t fix it within 7 days of you telling us, we refund that pack in full. Credits end when a project closes and aren’t refunded then.

Quick Launch AI

Not yet connected to a website and asked within 14 days of buying: a full refund. Once connected: no refund for the 12 months or a month already paid, including if you stop using it; it simply ends with the paid period, and you never have to renew. If it doesn’t work through a fault on our side for more than 7 days in a row and we can’t fix it, we refund the unused part of your paid period, day by day.

Premium support

Before we start (within 14 days of buying): a full refund. Once we’ve started your email setup or site move: no refund for the work done.

When we always refund

We give a full or partial refund if: you were charged twice, charged the wrong amount or charged in error; we cancel your order, or can’t provide what you paid for, for any reason other than a breach of our terms; something we provided is faulty or not as described and we haven’t fixed it within a reasonable time, or can’t; what you bought never reached you and we can’t fix it within 7 days; or the law requires it. Any other refund is at our discretion and changes nothing for anyone else.

Something wrong? We fix it first

Email [email protected] as soon as you can with your order number, what’s wrong and a screenshot if you have one. We fix it, redo it or put back the credits used, at no cost. If we can’t within a reasonable time, or it would cause you real inconvenience, you can have a price reduction that fairly reflects the problem, or in serious cases a full refund.

These aren’t faults on our side: your hosting, domain or email provider; WordPress, other plugins or themes; changes made after handover; content you supplied; AI-made text you published without checking; or not liking a design you chose or approved. For changes of taste, use your editor, Ask AI or your review rounds.

Your rights as a consumer

In the UK and EU a consumer may cancel within 14 days of the day we confirm the order, without a reason. At checkout you asked us to start straight away and confirmed you understand that: for services (designing and building your website, Premium support), if you cancel within the 14 days you pay for the work done until you told us, worked out fairly against the whole service, and get the rest back, and once the service is fully provided (your website delivered to your editor, or the support work finished) you can no longer cancel; and for digital content (Ask AI credits, Quick Launch AI once issued) you lose the right to cancel once it’s supplied.

To cancel, tell us clearly within the 14 days, by email to [email protected] or by post to available on request from [email protected], for example: “I cancel my contract for [the website, credits, Quick Launch AI or Premium support], order number [number], ordered on [date], [your name and address].” We refund within 14 days of hearing from you.

Faulty services or digital content: the Consumer Rights Act 2015 gives UK consumers the right to have a service done with reasonable care and skill, and digital content of satisfactory quality, fit for purpose and as described; if it isn’t, we repair or replace it, and if we can’t, you get a price reduction or refund. If faulty digital content damages your device or other content, you may be owed compensation. A “no refund” above never removes these rights.

In India the Consumer Protection Act 2019 protects you against deficient services and unfair terms, and nothing here limits it. You can also contact our Grievance Officer, the National Consumer Helpline (1915) or the consumer commission.

How to ask

Email [email protected] with your order number, the email you ordered with, what you’re asking for and why. We acknowledge within 48 hours with a reference, decide within 7 working days and send an approved refund within 7 working days of deciding (within 14 days for a consumer’s cancellation), to the payment method you used and in the currency you paid. Razorpay and PayPal usually take another 5 to 10 working days to show it. We refund what you paid us; bank fees and exchange rate differences aren’t ours to refund.

Chargebacks, misuse and affiliates

Please talk to us before disputing a payment with your bank: most problems are sorted in a day or two. While a dispute is open we may pause the project and its services, and if it is decided in your favour, they end. This doesn’t affect your legal rights.

We don’t refund credits or services used up, paused or closed because of misuse or a breach of our Terms, except where the law requires. A refunded order earns its affiliate nothing, and a refund at a launch price is the amount you actually paid.

Contact

[email protected]. Our Grievance Officer is Mahesh Pandey, Owner, at [email protected], postal address available on request from [email protected]. We acknowledge every complaint within 48 hours and resolve it within one month. Quick Launch Studio, run by Mahesh Pandey, postal address available on request from [email protected].